Terms of Service
By signing up for or using Happy ERP you agree to these terms. If you do not agree, please stop using the service.
1What the service is
Happy ERP helps run an online shop: taking orders · stock control · a combined inbox · an order page and tracking page for customers · delivery and COD · reports and tax · an AI assistant. We are not a party to the sale between a shop and its customer, and we do not collect or disburse money on a shop's behalf.
2Your account and your responsibilities
- You must be 18 or older and use the service for business. If you sign up for a company, you must have authority to bind that company
- When you connect a Facebook Page you must also comply with Meta's policies and terms — if Meta cuts the connection or changes its rules, we must follow
- Keep your password safe — actions taken from your account are treated as yours
- Enter accurate details (shop name · phone · bank account)
- You are responsible for the customer data you collect and for using it lawfully (see the Privacy Policy)
- You are responsible for your own taxes and trading licences
3What is not allowed
- Selling illegal goods, or goods that require a licence you do not hold
- Sending spam, or messaging people who did not contact you first
- Using someone else's account without permission · attempting to break in · abnormal request rates
- Misusing data obtained from Facebook in breach of Meta's policies
Breach means we may suspend or close the account (we will tell you why, except in an emergency).
4Who owns the data
Shop and customer data belongs to you — we only store it for you. You can export it to a file at any time and request deletion under section 8 of the Privacy Policy. The system itself (software · interface · the Happy ERP name) belongs to us.
5Fees
During the early period some plans may be free or offered at a trial price. If charging begins we will give at least 30 days' notice and you may stop before it takes effect. Bank fees · delivery charges · advertising spend are not included and remain the shop's own cost.
6The AI assistant
AI answers can be wrong. The shop must check before treating one as a promise to a customer. For discounts · refunds · complaints the system always asks the owner first and never decides alone. A shop can switch the AI off at any time. Damage caused by using an AI answer without checking it is the shop's responsibility.
7Availability
We work to keep the service up and we back data up daily, but we do not guarantee uninterrupted service. External services (Facebook · banks · the internet) are outside our control. Updates that require downtime will be announced in advance where possible.
8Limitation of liability
To the extent the law allows, we are not liable for: expected profit · indirect damage · errors arising from data the shop entered itself or from external services. Total liability for any single matter will not exceed the fees you paid us in the last 3 months.
9Stopping / closing the account
You may close your account at any time — we recommend exporting your data first. After closure, data is deleted within 30 days (see Privacy Policy sections 5 and 8).
10Governing law
These terms are governed by the law of the Lao People's Democratic Republic. Disputes should first be settled by discussion; if that fails, through the legal process.
11Changes to these terms
We may adjust these terms as the service or the law changes. For a material change (such as fees · scope of liability · use of data) we will give notice in the app or by email at least 30 days before it takes effect, and change the date at the top of this page. If you do not agree, stop using the service and close your account before that date — continuing to use it after that date means you accept the change. Typo fixes and clarifications that do not affect your rights take effect immediately.
12Contact
Email: support@happyerp.la
Phone/WhatsApp: +856 20 5226 6557
Web: happyerp.la